Privacy Policy

Privacy Policy

Effective Date: May 27, 2025 

Last Updated: May 27, 2025

 

1. Introduction

Welcome to SPV Books ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our digital books application and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. This policy is designed to comply with Indian data protection laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

 

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Account Information:

• Name, email address, phone number
• Date of birth and age verification
• Payment information (credit/debit card details, UPI, wallet information)
• Billing and shipping addresses

 

Profile Information:

• Reading preferences and interests
• Language preferences
• Profile picture (optional)
• Reviews and ratings you provide

 

Device and Technical Information:

• Device type, model, and operating system
• IP address and location data
• Browser type and version
• App usage statistics and crash reports
• Reading behaviour and progress tracking

 

2.2 Automatically Collected Information

Usage Data:

• Books purchased, downloaded, and read
• Reading time, bookmarks, highlights, and notes
• Search queries and browsing history
• App interaction patterns

 

Location Information:

• Approximate location based on IP address
• Precise location (only with your explicit consent)

 

2.3 Information from Third Parties

• Social media profile information (if you choose to connect social accounts)
• Information from payment processors
• Public reviews and ratings from other platforms

 

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Create and manage your account
• Process purchases and payments
• Deliver digital content and services
• Sync your reading progress across devices
• Provide customer support

 

3.2 Personalization and Recommendations

• Recommend books based on your reading history
• Customize your app experience
• Send personalized marketing communications
• Curate content collections

 

3.3 Business Operations

• Analyse usage patterns and improve our services
• Conduct research and analytics
• Prevent fraud and ensure security
• Comply with legal obligations
• Resolve disputes and enforce agreements

 

3.4 Marketing and Communications

• Send promotional offers and updates
• Notify you about new releases and features
• Conduct surveys and market research
• Provide customer service communications

 

4. Legal Basis for Processing (Indian Context)

We process your personal information based on:

• Consent: When you explicitly agree to specific processing activities
• Contract Performance: To fulfil our services and terms of use
• Legal Compliance: To comply with Indian laws and regulations
• Legitimate Interests: For business operations that don't override your privacy rights

 

5. Information Sharing and Disclosure

5.1 We May Share Information With:

Service Providers:

• Payment processors and financial institutions
• Cloud storage and hosting providers
• Analytics and marketing service providers
• Customer support platforms

 

Publishers and Authors:

• Aggregated reading statistics (non-personally identifiable)
• Sales and performance data

 

Legal Requirements:

• Government authorities when required by Indian law
• Law enforcement agencies for legitimate investigations
• Courts and legal proceedings

 

Business Transfers:

• In case of merger, acquisition, or sale of assets

 

5.2 We Do Not:

• Sell your personal information to third parties
• Share your reading content or personal notes without consent
• Provide personal information to advertisers without anonymization

 

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Security Measures:

• Encryption of data in transit and at rest
• Secure payment processing systems
• Regular security audits and assessments
• Access controls and authentication systems
• Employee training on data protection

 

Incident Response:

• Prompt notification of data breaches as required by law
• Immediate remedial actions to minimize impact
• Cooperation with regulatory authorities

 

7. Your Rights and Choices

As a user in India, you have the following rights:

7.1 Access and Correction

• View and update your account information
• Request copies of your personal data
• Correct inaccurate information

 

7.2 Data Portability

• Download your reading data and bookmarks
• Transfer data to another service provider

 

7.3 Deletion Rights

• Delete your account and associated data
• Request removal of specific information
• Right to be forgotten (subject to legal requirements)

 

7.4 Communication Preferences

• Opt-out of marketing communications
• Choose notification preferences
• Manage email subscriptions

 

7.5 Consent Management

• Withdraw consent for specific processing activities
• Manage privacy settings within the app

 

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

 

Specific Retention Periods:

• Account information: Until account deletion + 3 years for legal compliance
• Reading data: Until account deletion or user request
• Payment information: As required by financial regulations (typically 7 years)
• Marketing data: Until you opt-out or 2 years of inactivity

 

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided personal information, please contact us to have such information removed.

For users between 13-18 years, we require parental consent for certain activities and implement additional privacy protections.

 

10. International Data Transfers

Your information may be processed in countries other than India. When we transfer data internationally, we ensure adequate protection through:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Explicit consent where required
• Other legally recognized transfer mechanisms

11. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyse app usage and performance
• Provide personalized recommendations
• Deliver targeted advertising

 

Types of Cookies:

• Essential cookies (necessary for service functionality)
• Analytics cookies (usage statistics)
• Preference cookies (user settings)
• Marketing cookies (personalized advertising)

You can manage cookie preferences through your device settings or browser options.

 

12. Third-Party Links and Services

Our app may contain links to third-party websites or integrate with external services. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you access.

 

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes through:

• In-app notifications
• Email communications
• Website announcements

Continued use of our Service after changes constitutes acceptance of the updated policy.

 

14. Grievance Redressal

In accordance with Indian IT Rules, we have appointed a Grievance Officer to address privacy concerns:

Grievance Officer:

Name: [Grievance Officer Name] 

Email: [email protected]

Phone: +91 98427 94304

Response Timeline: We will acknowledge complaints within 24 hours and resolve them within 30 days.

 

15. Contact Information

For privacy-related questions or concerns, please contact us:

Privacy Team: 

Email: [email protected]

Phone: +91 98427 94304 

 

16. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in [City], India.