Terms and Conditions

Terms and Conditions

Effective Date: May 27, 2025 

Last Updated: May 27, 2025

 

1. Introduction and Acceptance

Welcome to SPV Books ("SPV Books," "we," "us," or "our"). These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and SPV Books regarding your use of our digital book’s application, website, and related services (collectively, the "Service").

By accessing, downloading, installing, or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.

 

Company Information:

Registered Office:

Corporate Identification Number (CIN):

Email:

 

2. Definitions

• "Account" means your registered user account with SPV Books
• "Content" means digital books, audiobooks, magazines, and other digital materials
• "Device" means any compatible electronic device used to access the Service
• "Digital Rights Management (DRM)" means technology that controls access to digital content
• "Purchase" means acquiring a license to access and use Content
• "Service" means the SPV Books platform, applications, and related services

 

3. Eligibility and Account Registration

3.1 Age Requirements

• You must be at least 18 years old to create an account
• Users between 13-18 years require parental consent and supervision
• Users under 13 years are not permitted to use the Service

 

3.2 Account Creation

To use certain features, you must:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your login credentials secure and confidential
• Accept responsibility for all activities under your account

 

3.3 Account Restrictions

• One account per person

• Accounts are non-transferable
• We reserve the right to refuse service or terminate accounts

 

4. Service Description

4.1 Digital Library Services

SPV Books provides:

• Access to digital books, audiobooks, and periodicals
• Cloud-based content storage and synchronization
• Reading tools and features (bookmarks, highlights, notes)
• Personalized recommendations
• Cross-device accessibility

 

4.2 Availability

• Service availability may vary by location within India
• We do not guarantee uninterrupted or error-free service
• Maintenance and updates may temporarily affect service availability

 

5. Content and Licensing

5.1 Content Licensing

When you purchase Content:

• You receive a limited, non-exclusive, non-transferable license
• License is for personal, non-commercial use only
• You do not own the Content; you license the right to access it
• License is subject to these Terms and applicable DRM restrictions

 

5.2 Content Restrictions

You may not:

• Copy, distribute, or share Content with others
• Remove or circumvent DRM protection
• Use Content for commercial purposes
• Reverse engineer or extract Content
• Create derivative works from Content

 

5.3 Content Availability

• Content availability may change due to licensing agreements
• We may remove Content from your library if licensing expires
• Some Content may have geographical restrictions within India

 

6. Purchases and Payments

6.1 Pricing and Taxes

• All prices are displayed in Indian Rupees (INR)
• Prices include applicable taxes (GST, etc.)
• Prices may change without notice for future purchases
• Current prices apply at the time of purchase

 

6.2 Payment Methods

Accepted payment methods include:

• Credit and Debit Cards (Visa, MasterCard, RuPay)
• Net Banking
• UPI (Unified Payments Interface)
• Digital Wallets (Paytm, PhonePe, Google Pay, etc.)
• Gift Cards and promotional credits

 

6.3 Payment Processing

• Payments are processed by authorized third-party payment processors
• You authorize us to charge your selected payment method
• Failed payments may result in service suspension
• We do not store complete payment card information

 

6.4 Billing and Invoices

• Electronic invoices will be provided for all purchases
• GST details will be included as per Indian tax regulations
• Invoices are available in your account for download

 

7. Subscriptions and Auto-Renewal

7.1 Subscription Services

For subscription-based services:

• Subscriptions automatically renew unless cancelled
• You will be charged the then-current subscription fee
• Subscription benefits continue until the end of the current billing period

 

7.2 Cancellation

• You may cancel subscriptions at any time through your account
• Cancellation takes effect at the end of the current billing period
• No refunds for unused portions of subscription periods

 

8. Refunds and Cancellations

8.1 Digital Content Refunds

In accordance with Indian consumer protection laws:

• Refunds may be provided for defective or misrepresented Content
• Refund requests must be made within 7 days of purchase
• Refunds are at our discretion and subject to investigation
• Accidental purchases may be eligible for refunds if reported within 24 hours

 

8.2 Refund Process

• Refund requests can be made through customer support
• Processing time: 7-10 business days
• Refunds will be credited to the original payment method
• Promotional credits may not be refundable

 

8.3 Non-Refundable Items

• Content that has been fully downloaded or accessed
• Gift cards and promotional credits
• Subscription fees (except as required by law)

 

9. User Conduct and Prohibited Activities

9.1 Acceptable Use

• You agree to use the Service only for lawful purposes and in accordance with these Terms.

 

9.2 Prohibited Activities

You may not:

• Violate any applicable laws or regulations
• Infringe intellectual property rights
• Upload malicious code or viruses
• Attempt to gain unauthorized access to our systems
• Create multiple accounts to circumvent restrictions
• Share account credentials with others
• Use automated tools to access the Service
• Engage in fraudulent activities

 

9.3 User-Generated Content

For reviews, ratings, and comments:

• Content must be original and truthful
• No offensive, defamatory, or inappropriate content
• We reserve the right to moderate and remove content
• You grant us a license to use your submitted content

 

10. Intellectual Property Rights

10.1 Our Rights

• SPV Books owns all rights to our platform, technology, and branding
• Content is owned by respective publishers and authors
• Our trademarks and logos are protected intellectual property

 

10.2 Content Rights

• Content is protected by copyright and other intellectual property laws
• Publishers and authors retain their respective rights
• Unauthorized use of Content may result in legal action

 

10.3 DMCA and Copyright Protection

• We respect intellectual property rights
• Copyright infringement reports should be sent to: [email protected]
• We will respond to valid takedown notices as per applicable law

 

11. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to the practices described in our Privacy Policy.

 

12. Service Modifications and Termination

12.1 Service Changes

We reserve the right to:

• Modify, suspend, or discontinue any part of the Service
• Update these Terms at any time
• Change pricing for future purchases
• Add or remove features

 

12.2 Account Termination

We may terminate your account if you:

• Violate these Terms
• Engage in fraudulent activities
• Cause harm to our Service or other users
• Fail to pay outstanding amounts

 

12.3 Effect of Termination

Upon termination:

• Your access to the Service will cease
• You may lose access to purchased Content
• Outstanding obligations survive termination
• We may retain certain information as required by law

 

13. Disclaimers and Limitations

13.1 Service Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

 

13.2 Content Disclaimers

• We do not warrant the accuracy or quality of Content
• Content reflects the views of authors and publishers, not ours
• We are not responsible for Content created by third parties

 

13.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY INDIAN LAW, OUR LIABILITY IS LIMITED TO THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.

 

14. Indemnification

You agree to indemnify and hold harmless SPV Books, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of others
• Your violation of applicable laws

 

15. Consumer Protection Rights

As a consumer in India, you have certain rights under the Consumer Protection Act, 2019, and other applicable laws. Nothing in these Terms shall limit such statutory rights. If you have a complaint, you may approach the appropriate consumer forum or our grievance redressal mechanism.

 

16. Dispute Resolution and Governing Law

16.1 Governing Law

These Terms are governed by the laws of India, without regard to conflict of law principles.

 

16.2 Jurisdiction

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in [City], India.

 

16.3 Dispute Resolution Process

Before initiating legal proceedings:

1. Contact our customer support for resolution

2. Use our internal grievance redressal mechanism

3. Consider mediation through recognized mediation centers

 

16.4 Arbitration (Optional)

By mutual agreement, disputes may be resolved through arbitration under the Arbitration and Conciliation Act, 2015.

 

17. Grievance Redressal

Grievance Officer:

Name:

Email:

Phone: +91-XXXX-XXXX 

Address:

 

Process:

• Complaints acknowledged within 24 hours
• Resolution attempted within 30 days
• Escalation procedures available if unsatisfied

 

18. Force Majeure

We shall not be liable for any failure or delay in performance due to events beyond our reasonable control, including natural disasters, government actions, internet failures, or other force majeure events.

 

19. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

 

20. Updates to Terms

We may update these Terms periodically. Changes will be effective upon posting, and continued use constitutes acceptance. Material changes will be communicated through:

• In-app notifications
• Email notifications
• Website announcements

 

21. Contact Information

For questions about these Terms:

Customer Support:

Email:

Phone: +91-XXXX-XXXX 

 

22. Additional Terms for Specific Services

22.1 Gift Cards

• Gift cards are non-refundable and non-transferable
• Validity period as specified on the gift card
• Cannot be redeemed for cash

 

22.2 Promotional Offers

• Subject to specific terms and conditions
• Limited time offers may expire without notice
• Cannot be combined unless explicitly stated

 

22.3 Beta Features

• Beta features are provided "as is" without warranties
• May be discontinued or modified without notice
• Feedback may be used to improve services

 

23. Compliance with Indian Laws

We comply with applicable Indian laws including:

• Information Technology Act, 2000
• Consumer Protection Act, 2019
• Copyright Act, 1957
• Goods and Services Tax Act, 2017
• Foreign Exchange Management Act (FEMA)

 

Effective Date: These Terms become effective on the date first posted and apply to all users accessing the Service thereafter.

By using SPV Books, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.