Shipping, Cancellation and Delivery Policy

Effective Date: 31-05-2025

Last Updated: 31-05-2025

1. SCOPE AND APPLICATION

This policy applies to all digital book purchases made through our mobile application and website within India. As we provide digital content delivery services, traditional shipping does not apply to our core offerings.

2. DIGITAL CONTENT DELIVERY

2.1 Instant Download

E-books and Digital Content: All purchased digital books are delivered instantly upon successful payment confirmation

Delivery Method: Content is downloaded directly to your device after purchase

Download Availability: Purchased content can be re-downloaded from your purchase history for up to 2 years

2.2 Delivery Confirmation

• Purchase confirmation email sent within 15 minutes of transaction
• Content appears in your library within 5 minutes of successful payment
• SMS notification sent to registered mobile number for purchases

2.3 Technical Requirements

• Stable internet connection required for initial download
• Minimum device specifications as outlined in our app requirements
• Latest version of our application recommended for optimal experience

3. PHYSICAL PRODUCTS (If Applicable)

For any physical merchandise, accessories, or printed materials:

3.1 Shipping Locations

• Coverage: Pan-India delivery to all serviceable PIN codes
• Metro Cities: 1-3 business days
• Tier-2 Cities: 3-5 business days 
• Tier-3 Cities and Rural Areas: 5-7 business days
• Remote Locations: 7-10 business days

3.2 Shipping Charges

• Free Shipping: Orders above ₹499
• Standard Shipping: ₹40 for orders below ₹499
• Express Shipping: ₹80 (1-2 business days for metro cities)

3.3 Shipping Partners

We partner with reputed logistics providers including India Post, Blue Dart, DTDC, and Delivery for reliable delivery services.

4. CANCELLATION POLICY

4.1 Digital Content Cancellation

Pre-Download Cancellation:

• Cancellation allowed within 10 minutes of purchase if download has not been initiated
• Full refund processed within 3-5 business days
• Cancellation request must be made through the app or customer support

Post-Download Cancellation:

• Generally, not permitted as per digital content regulations
• Exceptions considered for technical issues preventing content access
• Defective content (corrupted files, missing pages) eligible for replacement or refund

4.2 Physical Product Cancellation

• Cancellation allowed until order is shipped
• Free cancellation with full refund if cancelled within 1 hour of order placement
• No cancellation possible once item is dispatched

5. REFUND POLICY

5.1 Digital Content Refunds

Eligible Scenarios:

• Technical issues preventing download or access
• Duplicate purchases made in error
• Significant content description mismatch
• Payment charged without content delivery

Processing Time:

• Refund initiation: 2-3 business days after approval
• Credit to original payment method: 5-7 business days
• Wallet refunds: Instant to 24 hours

5.2 Refund Process

1. Contact customer support within 7 days of purchase
2. Provide order details and reason for refund request
3. Technical verification (if applicable)
4. Refund approval/rejection communicated within 48 hours
5. Approved refunds processed as per timeline above

5.3 Non-Refundable Items

• Digital content accessed/downloaded beyond 24 hours of purchase
• Gift purchases (unless technical issues)
• Content purchased during promotional sales (specific terms apply)

6. RETURN POLICY (Physical Products)

6.1 Return Window

• 7 days from date of delivery for most items
• 3 days for electronic accessories
• Books and magazines: Non-returnable unless damaged during transit

6.2 Return Conditions

• Item must be in original condition with all packaging
• Return shipping arranged through our logistics partners
• Return shipping costs borne by customer unless product defect

6.3 Return Process

1. Initiate return request through app within return window
2. Schedule pickup or drop-off at designated locations
3. Quality check upon receipt
4. Refund/replacement processed within 3-5 business days

7. TECHNICAL SUPPORT AND DELIVERY ISSUES

7.1 Common Issues

• Download Failures: Check internet connection, restart app, contact support if persistent
• File Corruption: Re-download from purchase history, contact support for persistent issues
• Missing Purchase: Check purchase history in app, verify payment deduction

7.2 Support Channels

• In-App Support: Available 24/7 through chat feature
• Email Support: [support-email]@company.com (Response within 24 hours)
• Phone Support: [Phone number] (10 AM - 8 PM, Monday to Saturday)
• WhatsApp Support: [WhatsApp number] (Quick queries only)

8. COMPLIANCE WITH INDIAN LAWS

8.1 Consumer Protection Act, 2019

• Full compliance with consumer rights and protection provisions
• Clear disclosure of terms before purchase
• Fair trade practices in all transactions

8.2 Information Technology Act, 2000

• Secure digital content delivery protocols
• Data protection during transaction and delivery process
• Electronic record maintenance as per legal requirements

8.3 Goods and Services Tax (GST)

• Applicable GST included in displayed prices
• GST invoice provided for all purchases
• Compliance with GST regulations for digital services

9. FORCE MAJEURE

Delivery timelines may be affected by circumstances beyond our control including:

• Natural disasters and extreme weather conditions
• Government restrictions and lockdowns
• Technical outages of third-party service providers
• Strikes and transportation disruptions
• Customers will be notified of any significant delays with revised delivery estimates.

10. CONTACT INFORMATION

Customer Support:

• Email: [support-email]@company.com
• Phone: [Phone number]
• Address: [Complete registered office address]

11. POLICY UPDATES

This policy may be updated periodically to reflect changes in:

• Technology and service offerings
• Legal and regulatory requirements
• Business practices and customer feedback

Customers will be notified of material changes through:

• In-app notifications
• Email communication
• Website updates

Continued use of services after policy updates constitutes acceptance of revised terms.

12. ACKNOWLEDGMENT

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Shipping, Cancellation and Delivery Policy. This policy should be read in conjunction with our Terms of Service and Privacy Policy.

For any clarifications or assistance, please contact our customer support team.